Frequently Asked Questions
Everything you need to know about your ALO performance gear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for activewear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like undergarments and water bottles are final sale.
How do I care for my high-performance fabrics?
To maintain the integrity of our technical fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer a professional discount for fitness instructors?
Yes, we have a dedicated Pro Program for certified fitness professionals. You can apply on our website with your certification to receive exclusive industry pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.